Our Satisfaction Policy
We stand behind every order. Here's exactly what that means — and why custom work operates differently from off-the-shelf retail.
Last updated: January 1, 2025
Why Custom Orders Work Differently
Every product we make — business cards, banners, stamps, signs, flyers, websites, apps — is built from scratch, exclusively for you. The moment your order enters production, materials are cut, ink is mixed, and equipment time is committed. Unlike a retail store selling pre-made goods, there is no shelf to put your order back on.
This is the same reason a tailor cannot accept a returned suit, or a cake shop cannot refund a wedding cake after delivery. Your order was made for you and only you. Because of this, we are unable to accept returns or issue refunds on custom-produced orders unless the issue is caused by us.
We take this responsibility seriously — which is why we review every file before it goes to press, flag low-resolution artwork, and confirm specifications before production begins.
What We Stand Behind — 100%
If something goes wrong on our end, we make it right. No arguments, no bureaucracy. We will reprint or refund if:
- ✓Your order arrives damaged due to a shipping or packaging failure
- ✓We produced the wrong product, wrong size, or wrong quantity
- ✓There is a significant color deviation caused by our production equipment — not the natural RGB-to-CMYK color conversion inherent to printing
- ✓Products are defective due to materials or equipment failure on our side
- ✓We made an error transcribing or processing your submitted specifications
What We Are Not Able to Cover
We review files carefully, but ultimately the content you submit is your responsibility. We cannot offer reprints or refunds for:
- —Typos, spelling errors, or incorrect information in your submitted artwork
- —Uploading the wrong file version after approval
- —Low-resolution artwork that was approved and cleared for print
- —Color differences resulting from viewing files on an uncalibrated screen vs. printed output — this is a natural and expected difference between digital display and physical print
- —Design choices (fonts, layout, colors) that you approved before production
- —Orders placed incorrectly (wrong quantity, wrong size) where we fulfilled the order as specified
Tip: Not sure about your file? Send it to us before ordering — we'll review it for free and let you know if anything needs adjustment before production begins.
How a Reprint Works
When a reprint is approved, we reproduce your order at no charge using the original specifications. Rush reprints may incur a rush fee. Reprints are not subject to further reprinting.
Digital & Development Projects
For web design, app development, and custom software, a 50% deposit is required to begin work. This deposit is non-refundable once work has started, because it directly funds the hours, tools, and expertise already invested in your project — just as you would not ask an architect for a refund on blueprints they spent weeks drawing.
The remaining balance is due upon project completion, before final delivery of files or live launch. Any changes to project scope after the deposit may require a revised estimate and additional payment.
We communicate clearly at every milestone. If concerns arise during a project, we address them before moving forward — not after delivery.
Something Not Right? Let Us Know Within 7 Days
Contact us within 7 days of delivery and we will do everything we can to make it right. Please include:
- →Your order number
- →Clear photos showing the issue
- →A brief description of what went wrong
Reports submitted after 7 days of delivery may not qualify for a reprint or refund. We appreciate your understanding.